Digital Products: Refunds and Support
BIG MIC MEDIA sells downloadable digital materials. Please review the product description, file formats, and price before placing an order. No physical item is shipped.
Download or file problems
If a purchased file is missing, damaged, inaccessible, or materially different from its description, contact us with your order number and a description of the problem. We will work to restore access, provide a corrected file, or arrange an appropriate refund.
Refund requests
Refund requests are reviewed individually, including duplicate charges, accidental duplicate purchases, and technical delivery failures. We do not promise that every request will qualify. Nothing in this policy limits rights provided by applicable consumer protection law.
Contact
For purchase assistance, email bigmicmedia@gmail.com and include your order number. Do not send payment card information by email.